CliniPool Help & Support
A question, a problem, a suggestion? Our team is here to help. CliniPool is the water management app for pools and spas: analysis, step-by-step dosing, alerts.
Contact us
Write to us anytime — we reply within 48 business hours: support@clinipool.com
For faster handling, include your device model (iPhone / iPad / Android), the app version (Settings → About) and a description of the problem.
Frequently asked questions
How do I analyze my water? Take a photo of your test strip from the Analyze tab, or enter your values manually — the app gives you a treatment plan with the exact doses.
Managing or cancelling my subscription. CliniPool subscriptions are managed from your account settings: on iOS, Settings → your name → Subscriptions; on Android, Google Play → Subscriptions. You can cancel there at any time.
Restore a purchase. Open CliniPool → Settings → Subscription → “Restore my purchases”.
Delete my account and data. See the Account deletion page.
Subscriptions & billing
CliniPool offers auto-renewing monthly subscriptions and a one-time “Boost” pack. Renewal is handled through your App Store or Google Play account and can be cancelled at any time from their settings. Details, prices and durations are shown in the app (Settings → Subscription).
Useful links
CliniPool is published by KISSAI srl (Belgium). Contact: support@clinipool.com